Privacy Policy
Privacy Policy
Last updated: 1st September 2026
Bloom Business Lab Ltd (“Bloom”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
Bloom Business Lab Ltd is a company registered in England and Wales under company number 16098666. Our registered office is 43 Kemsing Road, London, England, SE10 0LL. We are the data controller for the personal information described in this policy.
Information we collect
We may collect:
- contact details, including your name, email address, telephone number and business details;
- information you provide when contacting us, booking a call, subscribing to our newsletter or working with us;
- records relating to our services, correspondence, contracts and payments; and
- technical information about visits to our website, such as your IP address, browser, device and interactions with the site.
Please do not send us sensitive personal information unless we specifically request it and explain why it is needed.
How we use your information
We use personal information to:
- respond to enquiries and arrange discovery calls;
- provide and manage our services;
- communicate with clients and prospective clients;
- send our newsletter or other marketing where you have requested it or where the law otherwise permits;
- operate, secure and improve our website and services;
- maintain business, financial and legal records; and
- comply with our legal obligations.
Our lawful bases may include taking steps before entering into a contract, performing a contract, complying with a legal obligation, pursuing our legitimate interests in operating and developing our business, and your consent where required.
You may unsubscribe from marketing at any time using the link in our emails or by contacting us.
Cookies and analytics
Our website uses essential cookies needed for it to function. We may also use optional analytics or similar technologies to understand how visitors use the site and improve it.
Where required, optional cookies will only be used with your consent. You can manage them through the cookie controls on our website or your browser settings.
Sharing your information
We may share personal information with trusted service providers that help us operate our business, including website hosting, communications, scheduling, email, analytics, IT, payment and professional-advisory providers.
We may also disclose information where required by law, to protect our legal rights, or in connection with a business sale or reorganisation. We do not sell personal information.
Some providers may process information outside the UK. Where this happens, we use an approved legal mechanism or other appropriate safeguards to protect it.
When we process personal information on behalf of a client as part of our services, the client generally remains the data controller and we act under their instructions.
How long we keep information
We keep personal information only for as long as reasonably necessary:
- enquiry information is normally retained for up to two years after our last contact;
- marketing information is retained until you unsubscribe or we determine that it is no longer relevant;
- client and financial records may be retained for up to seven years after our relationship ends; and
- website information is retained according to the settings and expiry periods of the relevant cookies and service providers.
We may retain information for longer where required by law or needed to establish, exercise or defend legal claims.
Your rights
Depending on the circumstances, you may have the right to ask us to:
- provide a copy of your personal information;
- correct or delete it;
- restrict how it is used;
- transfer it to another organisation; or
- stop using it in certain circumstances.
You have the right to object where we process your information on the basis of legitimate interests, and you may object to direct marketing at any time.
Where we rely on consent, you may withdraw it at any time. Withdrawing consent does not affect processing already carried out lawfully.
We do not use personal information to make solely automated decisions that have legal or similarly significant effects.
Contact us
To ask a question or exercise your rights, contact Bloom by email at hello@bloombusinesslab.com or write to:
Bloom Business Lab Ltd
43 Kemsing Road
London
England
SE10 0LL
You may also complain to the UK Information Commissioner’s Office at ico.org.uk](https://ico.org.uk/make-a-complaint/. We would appreciate the opportunity to address your concerns first.
Changes to this policy
We may update this policy when our services, technology or legal obligations change. The latest version will always be published on this page.